Faidra Grammenou, Psychologist

This website recognizes and respects the right to protect the personal data of internet users, in accordance with European Regulation 2016/679 and Law 3471/2006.This policy text describes the collection and processing of user data when visiting or using the services provided by our Website.The visitor to our Website and/or user of our services must carefully read the terms and conditions for the protection of his personal information stated here.

1. Data Controller

The data controller is Faidra Grammenou, Psychologist (Greece)- Counselling psychologist( UK), with a professional office at Athens, Neapoli and website https://faidragrammenou.com.

2. What Are Personal Data

According to the law, “personal data” means any information relating to an identified or identifiable natural person (“data subject”). An identifiable person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, identification number, location data, online identifier (such as IP address or email), or one or more factors specific to their physical, physiological, genetic, psychological, economic, cultural, or social identity.

3. What Is Personal Data Processing

“Processing of personal data” means any operation or set of operations performed upon personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure by transmission, dissemination, combination, restriction, erasure, or destruction.

4. Information We Collect

When you visit and browse our website, we only collect personal data such as your IP address, which is automatically stored for statistical and security purposes only. This information does not identify you personally.

Additionally, cookies are collected, as described in our cookie notice.

When you use the contact form, we collect:

• Name and surname
• Email address
• Telephone number
• Message content submitted via the contact form

5. Purpose of Processing

Your personal data are processed for the following purposes:

• To improve the website’s functionality and user experience
• To ensure the security and integrity of our website and systems
• To communicate with you and respond to your requests via the contact form
• To schedule and conduct therapy sessions
• To comply with legal and professional obligations

6. Legal Basis for Processing

The lawful basis for processing browsing data is Article 6(1)(f) of the GDPR, as such data are necessary for the operation, optimization, and security of the website.

For personal data collected through the contact form or during therapy sessions, the lawful basis is your explicit consent, freely given after you have been informed.

7. Data Retention

Personal data of website visitors or users of electronic services are stored only for as long as necessary to fulfill the purpose for which they were collected and are then deleted.

Contact and communication data will be retained up to 12 months after the last communication.

8. Data Recipients

Personal data of visitors or users of our website are not transferred to third parties, except:

• where you have given your explicit consent,
• when necessary for establishing, exercising, or defending legal claims, or
• when required by law or competent authorities.

9. Cookies and Tracking Technologies

Our website uses cookies for functional and statistical purposes.

The use of non-essential cookies takes place only with your consent, which can be managed through the cookie banner.

10. Transfers of Data Outside the EU

No data are transferred outside the European Union.

If such transfer becomes necessary, appropriate safeguards (e.g., Standard Contractual Clauses) will be applied in compliance with Articles 44–46 GDPR.

11. Data Subject Rights

You have the following rights regarding your personal data:

• Right of access: to be informed whether your personal data are being processed
• Right to rectification: to request correction of inaccurate or incomplete data
• Right to erasure (“right to be forgotten”): to request deletion of your personal data
• Right to restriction of processing: when the accuracy of data is contested or processing is unlawful
• Right to data portability: to receive your data in a structured, machine-readable format or to transmit it to another controller
• Right to object: to the processing of your data, unless there are compelling legitimate grounds.

To exercise these rights, please contact: info@faidragrammenou.com 

12. Right to Lodge a Complaint

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA):

Kifisias 1-3, 115 23 Athens

Tel: +30 210 6475600

Email: complaints@dpa.gr

13. Data Security

Appropriate technical and organizational measures are taken to safeguard personal data against unauthorized access, disclosure, alteration, or destruction, including encryption, access controls, secure storage, and regular backups.

14. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in law or practice. The most recent version will always be available on the website.

Last updated: 03/11/2025

15. Contact

Faidra Grammenou

Email: info@faidragrammenou.com

Phone: +30 2112184470

Address: Neapoli, Athens

Website: https://faidragrammenou.com